Summer Temp - Customer Services - Fashion Brand, Remote (May - Sept)

SUMMER TEMP! A well-known fashion brand is looking for an exceptional and enthusiastic Customer Service Assistant to join their friendly team!

We will consider either a full time or part time temp.

Length of assignment: starting from or just after 12th May until end Aug to early September.

As a Customer Service Assistant, you will be responsible for handling all customer queries that come through the website as well as managing a busy inbox and responding to emails. This is a lovely role for someone who loves providing excellent customer service and can bring great energy to the team! 

The ideal candidate will be customer focused, a good communicator, and someone who takes pride in their work, to ultimately offer customers an unrivalled shopping experience.

Responsibilities:

• Responding to customers via email and telephone
• Approving customer returns and processing refunds
• Working with multiple back-end systems to manage orders
• Assisting with company’s operational functions such as stock management, order, and returns
• Maintaining current product knowledge of all product lines

What we are looking for:

• Experience working with a successful e-commerce website, ideally in a multi-channel retail environment
• Customer service experience is essential
• Excellent communication skills
• An understanding of CMS, order management systems and fulfilment
• Ideally educated to A-Level standard
• Ability to work under pressure and to be patient with customers
• Polite, thoughtful and friendly attitude