Operations & Customer Experience Executive - Consumer Brand, Central London

Biscuit Recruitment is delighted to be exclusively partnering with a purpose-driven premium chocolate brand as it builds its founding UK team ahead of launch.

With a commitment to sourcing exceptional cacao directly from farming communities, the company is building a premium brand that combines outstanding products with meaningful social impact.

We’re looking for an Operations & Customer Experience Executive to become one of the business’s earliest employees. This is an incredibly varied role where no two days will look the same.

You’ll play a central part in ensuring the business runs smoothly behind the scenes, supporting customer experience, Shopify operations, fulfilment, logistics and day-to-day commercial administration.

You’ll work closely with both the founder and the Founder’s Associate, helping establish the operational foundations of a growing consumer brand.

Responsibilities will include:

• Manage Shopify orders and day-to-day website administration
• Deliver an exceptional customer experience across all customer enquiries
• Coordinate fulfilment and logistics with third-party partners
• Monitor stock levels and inventory reporting
• Support product launches and marketing campaigns
• Coordinate samples, events and promotional activity
• Assist with retailer onboarding and operational administration
• Identify opportunities to improve processes and customer experience
• Provide broad operational support wherever needed as the business grows

What we are looking for: 

• Ideally experience within a consumer brand, ecommerce business or startup environment
• Experience using Shopify or similar ecommerce platforms
• Excellent organisational skills and strong attention to detail
• A proactive, hands-on approach
• Outstanding customer service skills
• Confidence juggling multiple priorities
• A genuine interest in purpose-driven consumer brands

Most importantly, you’ll enjoy rolling up your sleeves, taking ownership and helping build something from the very beginning!