Operations Manager - Mission-Led Chocolate Brand, London

Are you looking to leave the corporate world and help build something truly meaningful from the ground up?

Biscuit Recruitment are delighted to be partnering with an exciting, mission-led chocolate brand as they prepare for their UK launch.

The company is on a mission to transform the chocolate industry by sourcing exceptional cacao directly from farming communities, helping create a fairer, more sustainable future for cacao producers while producing premium chocolate of the highest quality.

Having invested significantly in bringing this vision to life, the founder is now looking to make their very first UK hire – an exceptional Operations Manager who is excited by the opportunity to help build a purpose-driven consumer brand from the very beginning.

This is an incredible opportunity to join a business before launch and work directly alongside the founder as the right hand. Far more than a traditional Operations Manager position, you’ll play a pivotal role in shaping the next stage of growth, taking ownership across operations, logistics, commercial projects and brand development while helping build the foundations of a successful UK business. 

As the business grows, so too will the role, offering genuine opportunity to shape the operational function from the ground up.

Initial responsibilities will include:

• Managing day-to-day operational activity ahead of the UK launch
• Supporting the e-commerce operation, including Shopify, order fulfilment and customer experience
• Identifying operational improvements and solving early-stage challenges as the business scales 
• Coordinating suppliers, logistics and inventory
• Supporting sales initiatives and helping establish retail partnerships
• Assisting with marketing activations, events and brand partnerships
• Analysing performance data and identifying opportunities for growth
• Building processes and infrastructure that will support long-term expansion

What we are looking for: 

• Experience in FMCG, ideally within food and beverage
• An understanding of the operational realities of bringing a consumer product to market
• Naturally entrepreneurial with a proactive, “figure it out” mindset
• Commercially minded and operationally strong
• Comfortable wearing multiple hats and working across functions
• Analytical, organised and solutions-focused
• Passionate about sustainability, ethical sourcing and purpose-led businesses
• Excited by the challenge of helping build a business from the ground up

If you’re excited by purpose-driven brands, entrepreneurship and the opportunity to build something special from day one, we’d love to hear from you.