Client Experience Host – Private Wellness Clinic, London

A prestigious, beautifully run private healthcare practice in Central London is seeking a warm, polished and highly organised Part-Time Client Experience Host to join their team.

This role sits at the heart of the client journey, ensuring every patient experience feels seamless, calm and highly personalised. You’ll be welcoming patients, managing enquiries and supporting appointments, helping the clinic run smoothly day to day.

As the first point of contact and working alongside another wonderful Client Experience Lead for patients and visitors, you will act as a host and ambassador for the brand. It’s a varied position combining client care, administration, diary coordination and general operational support.

This opportunity would suit someone who genuinely enjoys looking after people and takes pride in creating an exceptional experience.

Details:

• Part time – 25-28 hours per week
• Monday – Friday, 10am–3pm OR 4 days 9am-4pm (can be flexible)

Responsibilities will include:

• Welcoming patients and visitors and delivering a warm, personalised experience
• Managing enquiries via phone, email and in person
• Coordinating appointments, diaries, reminders and follow-ups
• Processing payments and supporting client bookings
• Confidently explaining services and products to prospective clients
• Building relationships with patients, professional referrers and VIP clients
• Supporting stock control, ordering and inventory
• Assisting with correspondence, mailings and general administration
• Updating client records and internal systems
• Liaising with internal teams and external partners
• Maintaining the presentation, organisation and ambience of the clinic

What we are looking for:

• A naturally warm, personable and professional approach
• Strong organisation and attention to detail
• Confidence dealing with people face to face, on the phone and via email
• Previous experience in client service, reception, hospitality or similar
• Comfortable using systems and Microsoft Office

You’ll be joining a friendly, professional team within an established private practice known for its high standards and loyal client base.