Head of Workplace & Operations - Global Business Intelligence Firm, City

We are partnering with a global leader in business intelligence, with 300 employees based at its London headquarters, to hire a Head of Workplace & Operations.

This newly created senior role offers high visibility and real influence. Reporting directly to the CFO, you will lead a team of 3 support members and take ownership of both the day-to-day running and long-term development of the company’s offices. It’s a super diverse role that includes facilities leadership, office management, and team development while shaping the culture of the workplace itself.

We’re looking for an organised, personable, and proactive operations leader - someone who thrives in a fast-paced environment, enjoys mentoring others, and has the drive and intuition to make a tangible impact from day one.

Responsibilities will include:

• Oversee the maintenance and operational effectiveness of the company’s network of global offices (UK, US and Asia)
• Lead office moves, refurbishments, and capital expenditure projects
• Partner with the CFO to set and manage budgets for facilities and office services, monitoring progress on a regular basis and working to adjust in-year plans to meet agreed targets
• Drive operational improvements, including supplier negotiations, risk management, and business continuity planning
• Oversee office services – from supplies, layouts, and IT coordination to the seamless delivery of company events, training sessions, and social initiatives
• Provide leadership and mentoring; creating a cohesive, customer-focused team that supports executives 
• Champion workplace culture, ensuring both staff and visitors receive exceptional service and a positive day-to-day experience

What We’re Looking For:

• Senior experience in office or operations management within a global business of at least 300-500 people
• Proven success managing office moves or launches
• Strong leadership and mentoring skills, with the gravitas to work alongside senior stakeholders
• Commercial acumen and budget management expertise
• Energy, intuition, and a proactive approach – someone who enjoys being hands-on.
• Working knowledge of health & safety (IOSH or NEBOSH desirable)
• Proficiency with MS Office and collaboration platforms (Teams, Google Meet)
• Fully in office - 5 days